Turquoise Tours and Travel Ltd. is committed to ensuring
our customers' privacy and security of all information
collected. In accordance with the privacy legislation
introduced on December 21, 2001, this Privacy Policy
outlines the information collection practices utilised
by Turquoise Tours and Travel Ltd., how that information
is used and the choices you can make about the way the
information you provide to us is collected and used.
When
you make a booking via the Turquoise Tours and
Travel Ltd. web site, we need to collect information
about you to process the transaction and fulfil
your order. This information includes, but is
not limited to, details such as your name, your
contact details (email, phone, fax) and your credit
card details. When you submit a request via our
email support forms, we also collect your name
and email so that we may respond to your request
or query as quickly as possible.
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How
we use the information
When
you book with Turquoise Tours and Travel Ltd.
and submit a booking request, we use the collected
information in several ways:
Personal identification and verification
To complete your hotel reservation
To allow us to contact you for customer service,
if required
To
make improvements to the Turquoise Tours and
Travel Ltd. web site
In addition, your email address is collected to
send you an email message with your confirmation
invoice. As a client of Turquoise Tours and Travel
Ltd. you will occasionally receive updates from
us about special rate offers, newsletters and
any noteworthy changes to the website. However,
you may always decline to receive these email
messages. Please see our Opting Out policy described
below.
We disclose your information to third parties
(such as our hotels) only for the purpose of completing
your transaction with us, providing the above
services to you and for the purposes of associated
administration. We do not sell, rent or trade
your personal information to third parties for
marketing purposes.
Like most web sites, there is certain information
we automatically track, including the URL that
you just came from, the browser you are using
and your IP address. This data is utilised to
improve the services of Turquoise Tours and Travel
Ltd. and does not include any personally identifying
information.
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Our
commitment to data security
All
information you provide to Turquoise Tours and
Travel Ltd. is transmitted using SSL (Secure Socket
Layer) encryption. SSL is a proven coding system
that lets your browser automatically encrypt,
or scramble, data before you send it to us.
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Cookies
We may, from time to time,
use "cookies" to store your preferences,
record session information and collect information
on how you visit and access our Web pages. We
collect information on the Web pages visited by
our customers in order to help us to continue
improving our services.
"Cookies" are pieces of information
that our Web page transfers to your computer's
hard disk for record-keeping purposes. Cookies
can make the Web more useful by storing information
about your preferences on a particular site. The
use of cookies is an industry standard and many
Web sites use them to provide useful features
for you. Cookies in and of themselves do not personally
identify you, only your computer.
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Opting
out of promotional information
We at
Turquoise Tours and Travel Ltd. work hard to provide
our clients with the best possible rates in all
our hotels. From time to time, we will send our
members newsletters, updates and specials for
hotels in certain areas. You will only receive
this correspondence if you have chosen to do so
and we hope that you will find these items informative
and useful. However, should you choose to not
receive them in the future, you will have the
ability to unsubscribe from the mail database
by clicking on the Unsubscribe link at the bottom
of each email.
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How
to contact us
This
policy may be revised from time to time, as new
features are added to the site or the legislation
changes. Please check back periodically for updates
and additions. If you have any concerns or queries
about the Privacy Policy of Turquoise Tours and
Travel Ltd. or would like more information, please
contact us on turquoise@turquoise.co.uk.
We will attempt to respond to all reasonable concerns
or inquiries within three business days of receipt.
